Jadiking is committed to protecting the personal data of every member across Malaysia. This Privacy Policy explains in clear terms what information we collect, how we use it, who we may share it with, and the rights you hold over your own data. We encourage all members to read this document in full.
All data transmitted between your device and Jadiking's servers is protected by 256-bit SSL/TLS encryption. This applies to account logins, payment transactions, personal data submissions, and all KYC document uploads.
Jadiking does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely to operate your account and fulfil our legal obligations.
As a Jadiking member, you have the right to access, correct, restrict, and request deletion of your personal data at any time, subject to legal retention requirements applicable to online gaming operators.
Member data is stored on secured, access-controlled servers with strict internal permission controls. Only authorised personnel with a legitimate operational need are granted access to identifiable personal data.
We operate on a data minimisation principle. We collect only the personal information that is genuinely necessary to provide you with a safe, functional, and compliant gaming experience on the Jadiking platform.
In the unlikely event of a data security breach that affects your personal information, Jadiking will notify affected members promptly and take immediate remedial action to contain and address the breach.
This Privacy Policy ("Policy") issued by Jadiking ("we", "us", "the Company", "the Platform") and applies to all personal data collected, processed, and stored in connection with your use of the Jadiking website accessible at jadiking.cam and all associated services, including online casino gaming, sports betting, live dealer products, VIP programs, promotional campaigns, and customer support interactions.
Jadiking is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy describes the types of personal data we collect, the purposes for which it is used, the conditions under which it may be shared with third parties, how long we retain it, and the rights you hold as a data subject.
By registering an account on the Jadiking platform, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which form the broader contractual framework governing your use of the Platform.
Plain Language Summary: Jadiking collects your personal data to run your account, process payments, verify your identity, prevent fraud, and improve the platform. We do not sell your data You have rights over your information and can contact us at any time to exercise them.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, including but not limited to name, identification number, contact details, financial data, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion. |
| "Data Subject" | The individual to whom the personal data relates — in the context of this Policy, this refers to you as a registered or prospective Jadiking member. |
| "Data Controller" | Jadiking — the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Third Party" | Any natural or legal person other than you and Jadiking, including payment processors, KYC verification providers, and IT infrastructure providers. |
| "Cookies" | Small text files placed on your device by the Jadiking website to enable functionality, session management, and analytics. |
| "KYC" | Know Your Customer — the identity verification process conducted by Jadiking to confirm a member's identity and address. |
Jadiking collects personal data from you through several channels, depending on how you interact with the Platform. The categories of personal data we collect are set out below.
3.1 Registration Data. When you create a Jadiking account, we collect your full legal name, date of birth, Malaysian mobile phone number, email address, preferred username, and the password you set (stored in hashed, non-reversible form). This information is necessary to establish and manage your account.
3.2 Identity Verification Data (KYC). To comply with anti-money laundering (AML) obligations and to protect the integrity of the Platform, we may collect copies of identity documents including your Malaysian MyKad, passport, or driver's license, together with a recent proof of residential address such as a utility bill or bank statement, and a selfie photograph for identity confirmation purposes.
3.3 Financial Data. We collect transactional data relating to deposits and withdrawals made through supported Malaysian payment channels including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank. This includes transaction amounts, dates, payment method references, and account identifiers. We do not store full payment card numbers or banking credentials on our servers.
3.4 Gaming Activity Data. We record your gaming activity on the Platform, including bets placed, games played, wager amounts, win and loss records, session duration, and betting history across all product categories. This data is used for account management, responsible gambling monitoring, and dispute resolution.
3.5 Device and Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, browser type and version, device type, operating system, screen resolution, referring URL, and session timestamps. This information is used for security monitoring, fraud prevention, and platform optimisation.
3.6 Communications Data. We retain records of communications between you and our support team, including live chat transcripts, email correspondence, and WhatsApp messages where applicable. This data is used to resolve disputes, improve service quality, and maintain records of support interactions.
3.7 Preference and Behavioural Data. With your consent where required, we may collect data about your platform preferences, game category interests, promotional engagement, and navigation patterns to personalise your experience and deliver relevant offers.
Jadiking processes your personal data for the following purposes. Each purpose is supported by a lawful basis for processing as described in Section 5 of this Policy.
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and manage your Jadiking member account, including processing logins, account settings changes, and profile updates. |
| Payment Processing | To process deposits and withdrawals via Malaysian payment channels including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank. |
| Identity Verification | To verify your identity in compliance with KYC and AML requirements, and to confirm that you meet the minimum age requirement of 21 years. |
| Fraud & Security | To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multiple account creation, and other prohibited conduct on the Platform. |
| Responsible Gambling | To monitor gaming behaviour for indicators of problem gambling and to apply deposit limits, self-exclusion, and other protective measures where requested or required. |
| Customer Support | To respond to your enquiries, resolve disputes, and provide multilingual support in Bahasa Melayu, Mandarin, and English via live chat, WhatsApp, and email. |
| Promotions & VIP | To administer bonus programs, VIP tier rewards, birthday bonuses, referal schemes, and other promotional activities for which you are eligible. |
| Legal Compliance | To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities. |
| Platform Improvement | To analyse usage patterns, performance data, and member feedback in order to improve the functionality, security, and content of the Jadiking Platform. |
Jadiking processes your personal data one or more of the following lawful bases, depending on the specific processing activity:
Your Right to Object: Where Jadiking processes your data on the basis of legitimate interests, you have the right to object to that processing. Please contact our support team to submit an objection, and we will assess your request in accordance with applicable data protection principles.
Jadiking does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following strictly defined circumstances:
6.1 Payment Service Providers. To process your deposits and withdrawals, we share necessary transaction data with authorised Malaysian payment service providers including the operators of FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and banking partners such as Maybank, CIMB, Public Bank, and Hong Leong Bank. These providers operate under their own privacy policies and security standards and are bound by confidentiality obligations.
6.2 KYC and Identity Verification Partners. We may share your identity documents with accredited KYC verification service providers who assist us in confirming member identities and complying with AML requirements. These partners are bound by strict data processing agreements and are not authorised to use your data for any other purpose.
6.3 Technology and Infrastructure Providers. We engage technology service providers for platform hosting, content delivery, security monitoring, and analytics. These providers have access to personal data only to the extent necessary to perform their contracted services and are bound by data processing agreements.
6.4 Legal and Regulatory Authorities. Jadiking may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or where disclosure is necessary to protect the rights, property, or safety of Jadiking, its members, or third parties.
6.5 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of Jadiking's business assets, personal data held by Jadiking may be transferred to the acquiring entity, subject to the same protections described in this Policy.
No Advertising Data Sales: Jadiking does not and will not sell your personal data to advertisers, data brokers, or any third party for marketing or profiling purposes. Any processing for promotional purposes is conducted internally and only in relation to Jadiking's own products and services.
The Jadiking website uses cookies and similar tracking technologies to deliver certain features, maintain your session, and understand how the Platform is used. By continuing to use the Jadiking website, you consent to the use of cookies as described in this section.
7.1 Essential Cookies. These cookies are strictly necessary for the website to function correctly. They enable core features such as user authentication, session management, and security token validation. Essential cookies cannot be disabled without impairing your ability to use the Platform.
7.2 Functional Cookies. These cookies remember your preferences — such as language settings, display options, and recently accessed game categories — to provide you with a more personalised experience on the Jadiking Platform.
7.3 Analytics Cookies. With your consent, we use analytics tools to collect aggregated, anonymised data about how members use the Platform, including page visit frequency, session duration, and navigation paths. This data is used solely to improve the Platform's usability and performance.
7.4 Security Cookies. Certain cookies are deployed to detect and prevent fraudulent activity, including multiple account creation, automated login attempts, and unusual session behaviour. These cookies are classified as essential and cannot be opted out of.
7.5 Cookie Management. You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in your browser's help documentation.
Jadiking retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable law or legitimate business necessity.
Where personal data is no longer required for any lawful purpose, Jadiking will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.
Jadiking implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:
While Jadiking takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect that your account has been compromised.
KYC Document Security Reminder: When submitting identity documents for KYC verification, please ensure you are using the secure upload portal within your Jadiking account dashboard (HTTPS connection). Never send documents via unsecured email threads or messaging apps. Where possible, cover the last four digits of your identification number in document photographs.
As a data subject, you hold the following rights in respect of your personal data held by Jadiking. These rights are subject to applicable legal limitations and Jadiking's regulatory obligations.
You may request a copy of the personal data Jadiking holds about you. We will respond to access requests within a reasonable timeframe.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
You may request that we restrict processing of your data in certain circumstances, for example while the accuracy of data is being contested.
Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests. We will assess your objection and cease processing unless compelling grounds override your interests.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will acknowledge your request promptly and aim to respond fully within 30 days. In some cases, we may need to verify your identity before processing your request.
The Jadiking Platform is strictly intended for individuals who are 21 years of age or older. Jadiking does not knowingly collect or process personal data from persons under the age of 21.
If Jadiking becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification or parental consent, we will take immediate steps to close the associated account, delete the collected data, and investigate the circumstances that allowed the registration to proceed.
If you are a parent or guardian and believe that your child has registered on the Jadiking Platform, please contact our support team immediately at [email protected] so that we can investigate and act without delay.
In the course of providing services to Malaysian members, Jadiking may transfer personal data to service providers or infrastructure partners located in jurisdictions outside Malaysia. Where such transfers occur, Jadiking takes steps to ensure that your personal data receives an adequate level of protection, including:
By using the Jadiking Platform, you acknowledge and consent to the international transfer of your personal data as described in this section, where such transfers are necessary to provide the services you have requested.
Jadiking reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or the services we offer. All changes will be published on this page with an updated "Last Updated" date shown at the top of the document.
Where amendments are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — Jadiking will provide advance notice to affected members via email or in-account notification before the changes take effect.
Your continued use of the Jadiking Platform following the posting of any amended Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we are protecting and handling your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Jadiking handles your personal data, please contact us through the following channels. All privacy-related enquiries will be handled with care and confidentiality.
Jadiking's support team serves members across Malaysia, from Kuala Lumpur, Penang, and Johor Bahru to Petaling Jaya, Shah Alam, and beyond. We aim to acknowledge all formal privacy enquiries within two (2) business days and to provide a substantive response within thirty (30) days.
For formal data subject access requests, erasure requests, or any other exercise of rights described in Section 10 of this Policy, please contact us by email with your full registered name, account username, and a clear description of your request. We may need to verify your identity before processing your request to ensure the security of your personal data.
Jadiking is built on transparency, security, and fairness. Explore everything our platform has to offer with full confidence in how your data is handled.
For players aged 21 and above only. Please gamble responsibly.